In this video, David Kelley, discusses creative confidence. How can managers develop creative people and creative processes in the workplace?
Archive | May, 2012
Motion sensing technology is a disruptive innovation
How might motion sensing technology impact the work environment?
Omni-channel
The future of retail is an “omni-channel” experience, which means selling to consumers on all channels –online, mobile and in-store – simultaneously.Christopher Krywulak, President/CEO of iQmetrix
How can retailers evolve to offer omni-channel experiences?
Great Idea Pillow Pets
Why didn’t I think of that? We all have ideas. But, what makes an idea successful is to turn it into a product and then into a company. That’s what Jennifer Telfer did. She founded Pillow Pets.
Graduation: A Pathway through the Blazing Fire
Today’s guest blogger is Jeong Lee, North Lake College student, honor graduate, and graduation speaker on May 12, 2012. The title of her speech below is “My Pathway through the Blazing Fire.” Good morning honored platform guests, honored faculty, honored 2012 graduates, family and friends. I am delighted and humbled to stand here in front of you and [...]
Employees first customers second
As Fred Reichheld pointed out in "The Loyalty Effect" long ago, financial performance comes from customer retention, because it is less expensive to keep your existing customers than attract new ones and it is easier to sell more products and services to your current customers where you already have a relationship. Reichheld went on to note that strong customer relationships come from long-tenured, engaged, motivated employees—the people who actually keep the customers happy, or, as in the case of many of the airlines, do the opposite.Jeffrey Pfeffer, Thomas D. Dee II Professor of Organizational Behavior at Stanford University's Graduate School of Business
Many people think that “the customer comes first.” But, in reality, employees should come first and customers should come second. Why does that help companies retain customers?
Geofencing
Some retailers are hoping that "geofencing"--when a customer who has signed up gets within a certain distance of a store, promotions pop into their smartphones--can help slow "showrooming."Dana Mattioli and Miguel Bustillo, "The Wall Street Journal"
Can texting save stores?
Consistent Service Sells
In this lesson in leadership video, Jim Sullivan, gives a great example which underscores the importance of consistent service. What is the difference in order-takers and order-getters?
Money and Happiness
Michael Norton, associate professor at Harvard Business School, discusses the relationship between money and happiness at TedXCambridge. He found that “spending money on other people has a bigger return for you than spending on yourself.” If you have some extra money to spend, what can you do to benefit other people?
Gemmy’s Book
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