Welcome to Management Minutes, a blog about organizations and their managers. Every organization, whether its purpose is for profit or not-for-profit, needs managers. The job of the manager is to plan, organize, implement and control the resources of the organization. Management is about getting things done. What separates the great companies from the also-rans is the company’s management team.
This blog expands on the concepts found in the textbook Management: Meeting and Exceeding Customer Expectations. Two continuing themes of the book and the blog are: (1) the never-ending effort by managers and organizations to meet or exceed customers’ expectations and (2) the need for organizations and their people to be guided by effective leadership.