Poet and former publishing executive James Autry shares his poems and discusses servant leadership with Bill Moyers. In this video, Autry talks about discipline and firing employees “with caring.” He reads his poem, “On Firing a Salesman.” How can you terminate someone “with caring”?

Each semester, I ask my students, “Do want a sales job?” Almost everyone says, “No.” Then I remind them that no business would be in business without salespeople. Now, Daniel Pink has written a book, To Sell is Human: The Surprising Truth About Moving Others. He says, “Whether we’re employees pitching colleagues on a new idea, [...]

In this lesson in leadership video, Jim Sullivan, gives a great example which underscores the importance of consistent service. What is the difference in order-takers and order-getters?